Professional Services with Mission

Mission Control helps you to measure this by benchmarking your environment using a combination of a proprietary algorithm and several AWS tools, including AWS Trusted Advisor, AWS Security Hub, and AWS Compute Optimizer. If you want to get a sense of your alignment prior to signing up for Cloud Foundation, you can try Mission Cloud Score for free from the AWS Marketplace. Mission Cloud Score is powered by Mission Control and benchmarks your environment against the well-architected pillars.

We can’t jump on a call at the drop of a hat, but your team of Cloud Analysts are available to meet with you at the cadence you prefer. We suggest a cadence of somewhere between quarterly and monthly, depending on the growth and frequency of change to your AWS environment. If you need to meet more than bi-weekly with us, that’s subject to special approval.

You should definitely consider Mission Cloud One, our comprehensive managed services for AWS operations, optimization, and security. Mission Cloud One comes with everything you get in Cloud Foundation, and with the addition of New Relic for monitoring and CrowdStrike for security, you get a NOC and SOC for managing your environment. This empowers our CloudOps team to offer your proactive support, responding to alerts on your behalf and intervening on your behalf when incidents occur.

There are 3 major differences: ratio of customers to engineers, environmental visibility, and cost. We maintain an engineer to customer ratio of roughly 1:10, giving our team more opportunity to build up familiarity with your environment. All our teams also have equal visibility into your environment, including your Mission Control instance, so we can more quickly contextualize your requests. And finally, we offer Enterprise support with SLAs that match AWS’s, but we are often vastly less expensive than what you’ll pay for Enterprise support from AWS.

The Instant Discount Program works by incorporating your billing into our payer account. Because of the purchasing we do in aggregate on behalf of our customers, we can effectively buy from AWS in bulk for a discount and then redistribute that pricing advantage to our customers. So getting your discount is truly as simple as signing up.

Two key indicators are the growth of your overall costs and your applications’ performance. If you find yourself running into scaling limitations for either of those, this is a strong indicator that you have opportunities to make your environment more efficient and to re-architect with best practices in mind. Issues like spiraling or spiking costs or application instability have their roots in infrastructural decisions, and we can show you where there may be waste, bottlenecks, or other opportunities to create a more healthy and performant environment.